Privacy Policy

Last updated: November 25, 2025

1. Information We Collect

We collect information you provide directly to us when you create an account, purchase coins, or use our consultation services. This includes:

• Email address and password
• Payment information processed through Razorpay
• Chat messages and consultation history
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. You can also opt-out of marketing communications.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@appglow.in

Terms and Conditions

Last updated: November 25, 2025

1. Acceptance of Terms

By accessing and using Socio, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Socio provides a platform connecting users with professional consultants through chat and video call services. Services are accessed using a coin-based system.

3. User Accounts

• You must be at least 18 years old to create an account
• You are responsible for maintaining account confidentiality
• You must provide accurate and complete information
• One person may only create one account

4. Coin System and Payments

• Coins are the virtual currency used to access services
• Coins must be purchased before using consultation services
• All payments are processed securely through Razorpay
• Coins are non-transferable and non-refundable except as stated in our Refund Policy

5. Consultation Services

• Consultations are subject to host availability
• Users must treat hosts with respect and professionalism
• Consultations are for informational purposes only
• We do not guarantee specific outcomes from consultations

6. Prohibited Conduct

You agree not to:

• Use the service for any illegal purpose
• Harass, abuse, or harm other users or hosts
• Share inappropriate or offensive content
• Attempt to gain unauthorized access to the platform
• Misrepresent your identity or affiliation

7. Limitation of Liability

Socio is not liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms, contact us at support@appglow.in

Refund Policy

Last updated: November 25, 2025

1. Coin Purchase Refunds

Refunds for coin purchases are available under the following conditions:

• Request must be made within 24 hours of purchase
• Coins must not have been used for any consultation services
• Refund requests are subject to verification

2. Session Refunds

Refunds for consultation sessions may be issued if:

• The host fails to join the scheduled session
• Technical issues prevent the session from occurring
• The session is cancelled by the host
• Service quality does not meet our standards (subject to review)

3. Non-Refundable Situations

Refunds will not be provided for:

• Completed consultation sessions
• User no-shows or late cancellations
• Dissatisfaction with consultation content (unless quality issue verified)
• Coins used more than 30 days ago
• Violation of our Terms and Conditions

4. Refund Process

To request a refund:

• Contact our support team at refunds@appglow.in
• Provide your transaction ID and reason for refund
• Allow 5-7 business days for review
• Approved refunds are processed within 10-14 business days

5. Refund Method

Refunds will be credited to the original payment method used for the purchase through Razorpay's secure payment gateway.

6. Partial Refunds

In some cases, we may offer partial refunds or coin credits as an alternative to full refunds, depending on the circumstances.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate your request by contacting disputes@appglow.in within 7 days of our initial response.

8. Contact Us

For refund inquiries, please email refunds@appglow.in or call our support team at +91-9600849424